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Speeding into other major cities soon. Sign up and be notified when Sprint 4G comes to your area.

Go to http://nextelonline.nextel.com/en/stores/popups/4G_coverage_popup.shtml  for speed and other information.

Sukhi Sahni, Sprint, 703-592-7779

sukhi.sahni@sprint.com

Southwest Airlines’ Deaf and Hard-of-Hearing Customers to Benefit from Partnership with Sprint Relay

Southwest Airlines and Sprint Relay team up to provide TTY and Video Access to its deaf and hard-of-hearing customers.

OVERLAND PARK, Kan. – June 24, 2009 – Sprint (NYSE:S) and Southwest Airlines (NYSE: LUV) have joined forces to offer toll-free TTY (teletypewriter) and video relay access, giving deaf and hard-of-hearing customers direct access to Southwest Airlines customer service. 

Beginning today, deaf, hard-of-hearing, and speech disabled customers needing to call Southwest Airlines can dial a dedicated toll-free TTY telephone number: 800-533-1305. That number is answered by a Sprint relay agent who immediately connects to the Southwest Airlines customer service representative. The Sprint relay agent relays information between the Customer Service representative and the relay user in English or Spanish.

Video Relay customers can access the service using a videophone by calling SWAVRS.TV to reach a video interpreter who will connect to Southwest Airlines. By providing video access, those whose native language is American Sign Language (ASL) can communicate with a video interpreter in ASL who then acts as the ‘voice’ to Customer Service representatives. Sprint Video Relay Service (VRS) is offered at no cost to deaf and hard-of-hearing customers who use a videophone or web camera with a computer to connect with a qualified Sprint video interpreter who interprets the call in English or Spanish.

“Offering video access, preferred by many of our deaf or hard-of-hearing customers, facilitates information exchange faster and in a more personal way than via the traditional telecommunications device for customers who are deaf,” said Lance Morton, director of Automation Resources for Customer Support & Services for Southwest Airlines. “This is a good fit for Southwest Airlines – we’re committed to providing the highest quality of Customer Service to each of our customers.”

“Sprint offers many types of relay services including TTY, voice, voice-carry-over, speech- to-speech, internet-based relay, video relay, caption telephone services, conference captioning, and a variety of hearing aid compatible wireless devices to meet the unique communication needs of our customer base,” said Mike Ellis, director of Relay Services at Sprint. “Sprint applauds Southwest Airlines for its commitment to all its customers, including those deaf and hard-of-hearing, to ensure they have equal access to Southwest Airlines travel services.”

Sprint is the largest and most technologically advanced Telecommunications Relay Service (TRS) provider in the nation, with more than 18 years experience in providing relay services to those who are deaf, hard-of-hearing, or deaf-blind, or have a speech disability. Sprint’s experience in this field assures Sprint Relay users receive quality services regardless of the type of relay service they are using.

Customers can access a Southwest Airlines Customer Service agent by calling the Southwest Airlines TTY toll-free number: 800-533-1305 or go to SWAVRS.TV for video access. These numbers are also posted on the Southwest Airlines website at http://www.southwest.com/about_swa/phone_numbers.html.

ABOUT SPRINT NEXTEL
Sprint Nextel offers a comprehensive range of wireless and wireline communications services bringing the freedom of mobility to consumers, businesses and government users. Sprint Nextel is widely recognized for developing, engineering and deploying innovative technologies, including two wireless networks serving more than 49 million customers at the end of the first quarter of 2009; industry-leading mobile data services; instant national and international push-to-talk capabilities; and a global Tier 1 Internet backbone. For more information, visit www.sprint.com.

ABOUT SOUTHWEST AIRLINES
After nearly 38 years of service, Southwest Airlines continues to differentiate itself from other low fare carriers—offering a reliable product with exemplary Customer Service.  Southwest Airlines is the most productive airline in the sky and offers customers a comfortable traveling experience.  Southwest recently updated its gate areas and improved its boarding procedure to make flying southwest convenient and simple.  And, best of all, Southwest Airlines is famous for No Hidden Fees!  Southwest Airlines currently serves 65 cities in 33 states.  Based in Dallas, Southwest currently operates more than 3,300 flights a day and has more than 35,000 Employees systemwide. For more information, visit: www.southwest.com.

Click here to view more details.

OVERLAND PARK, Kan. – April 1, 2009 – Sprint (NYSE:S) today announced the upcoming availability of the next generation CapTel® phone for it’s hard of hearing and deaf users. The CapTel 800i is the latest offering in Ultratec’s CapTel line, joining the CapTel Model 200® – a captioned telephone designed for use with traditional analog phone lines. The CapTel 800i works on any telephone line *, bringing with it the advantages of a telephone with text capabilities via the Internet and the ability to read the captions during telephone conversations. The CapTel 800i will be available for purchase in the near future. Those interested can visit www.sprintrelay.com/800i  to be placed on a list and be first in line to order the new phone when it becomes available.

“Sprint Relay is fully committed to offering our customers with the newest technology and a variety of unique options to most effectively meet their particular needs when it comes to telecommunication access” says Mike Ellis, director of Sprint Relay.

The CapTel 800i phone requires a landline telephone (can be analog, VoIP, DSL, or digital cable telephone service) and an Internet connection (high-speed internet or broadband service). Designed specifically for use with high-speed Internet service, the CapTel 800i offers CapTel users the advantage of written text captions to help understand what their callers are saying. Other enhancements include:

• A 5-inch, high quality, tiltable screen for easy to read captions
• The screen offers a variety of font sizes and colors for easiest reading
• High powered volume control (up to 40 DB) with adjustable volume for clarity

One of the greatest benefits of the CapTel 800i phone is the automatic routing of inbound calls to the captioning service without having to dial a toll-free number to reach the CapTel Call Center first. Operators using voice-recognition technology transcribe everything the caller says into text, which is instantly transmitted to the CapTel 800i phone over the Internet. Captions appear on the phone’s LCD screen. This enables CapTel users the ability to utilize their hearing with written captions to read. This process is transparent and can be turned on or off at any time before or during the call.

* Not compatible with digital PBX office systems unless analog port used.

The following links may be accessed to learn more about Sprint’s captioning services:
www.sprintrelay.com/captel
www.captionedtelephone.com
www.sprintcaptel.com
www.sprintrelay.com/rcc

Sprint Relay Portfolio of Services
CapTel is a registered trademark of Ultratec, Inc. In partnership with Ultratec, Inc., CapTel services are available as a component of Sprint’s array of Relay services. Designed for hard of hearing users, CapTel users place a call in the same way they would when using a traditional phone – by dialing the number directly on a special phone model. CapTel phones connect callers directly to the CapTel service when the phone is dialed. When the person being called answers, callers can listen to what the other person is saying, and read captions on the phone’s display screen to catch words that were missed. Captions appear nearly simultaneously with spoken words. An Internet-based service, WebCapTel®, is also available to let people view captions of any telephone call in their computer’s web-browser window.
Sprint is the largest and most technologically advanced Telecommunications Relay Service provider in the nation with more than 17 years of experience in providing relay services to persons who are deaf, hard of hearing or deaf-blind or have a speech disability to communicate with hearing persons on the phone. Sprint’s experience in this field assures Sprint Relay users receive quality service regardless of the type of relay service they are using. Sprint’s relay service is available 24 hours-a-day, 365 days-a-year, with no restrictions on the number of calls placed or call length. For more information, visit www.sprintrelay.com.

ABOUT SPRINT NEXTEL
Sprint Nextel offers a comprehensive range of wireless and wireline communications services bringing the freedom of mobility to consumers, businesses and government users. Sprint Nextel is widely recognized for developing, engineering and deploying innovative technologies, including two wireless networks serving more than 49 million customers at the end of the fourth quarter 2008; industry-leading mobile data services; instant national and international push-to-talk capabilities; and a global Tier 1 Internet backbone. For more information, visit www.sprint.com.

ABOUT ULTRATEC INC.
Ultratec, Inc. is the world’s leading developer of text telecommunications equipment for people who are deaf or hard of hearing. Since 1978, the company has been responsible for numerous advancements in telecommunications technology, including a full range of text telephones, public telephones, amplified telephones, and signaling systems for people with hearing loss. Ultratec works extensively with government agencies, emergency services, and local and national advocacy groups to ensure equal telecommunications access for people who are deaf or hard of hearing.

Did you know you can get your own local number for each Sprint IP option.

Get calls via www.sprintip.com

Get calls via AIM on your computer or wireless device

Get calls via Google Talk on your computer or wireless device

To view last month’s vlog, go to www.sprintrelayblog.com/jm-vlog/ .

To register for your 10-digit Sprint VRS or Sprint IP number, go to www.sprintrelay.com.
Instructional videos are available for step by step assistance.

The January series will focus on the new FCC requirements for Sprint VRS call now ten digit local numbers.

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Sprint Relay Call Now number (10-digit local number)

Sprint Relay Store Sales and Specials

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Sprint Relay Monthly E newsletter

Go to www.sprintrelayblog.com and subscribe to receive our announcements.

To view video on step by step instructions to register click here.

With ‘Call Now’ Sprint Relay customers can receive calls through their

personal 10-digit local phone number

OVERLAND PARK, Kan. – Dec. 29, 2008 – Sprint (NYSE:S) announced the availability of local, 10-digit phone numbers for internet-based Relay (IP), Instant Messaging Relay (IM), Video Relay Service (VRS) and Federal VRS customers.  Sprint Relay’s ‘Call Now’ service allows IP and VRS users to be assigned a local 10-digit phone number to receive calls directly and make 911 calls based on their geographic location.  Callers will no longer be required to dial a toll-free number to reach Sprint Relay users.  VRS numbers are available now and IP numbers will be available on Dec. 31, 2008.  Federal VRS and Federal Relay Online also will have ‘Call Now’ numbers prior to March 31, 2009.

With ‘Call Now,’ Sprint Relay users can be contacted directly by their family, friends and colleagues by dialing their personal 10-digit phone number and will automatically connect with a Relay operator or VRS interpreter. In addition, customers can set up their account profile including their physical address with city, state and zip code.  The account profile will be ready for VRS or IP relay users to make 911 emergency calls.

Beginning Dec. 31, 2008, users will be required to register their physical location information and submit a request for a ‘Call Now’ number through Sprint Relay before the 10-digit number is assigned.  Sprint Relay customers can register their personal 10-digit number for Sprint Relay VRS or Sprint IP and IM Call Now Number at www.sprintrelay.com.

About Sprint Nextel

Sprint Nextel offers a comprehensive range of wireless and wireline communications services bringing the freedom of mobility to consumers, businesses and government users.  Sprint Nextel is widely recognized for developing, engineering and deploying innovative technologies, including two wireless networks serving nearly 51 million customers at the end of the third quarter 2008; industry-leading mobile data services; instant national and international push-to-talk capabilities; and a global Tier 1 Internet backbone. For more information, visit www.sprint.com.

Other restrictions apply. See www.sprintrelaystore.com for details.  Sprint and the logo are trademarks of Sprint.   Research In Motion, the RIM logo, BlackBerry, the BlackBerry logo and SureType are registered with the U.S. Patent and Trademark Office and may be pending or registered in other countries.  These and other marks of Research In Motion Limited are used with permission. Other marks are the property of their respective owners.

Although Sprint IP, Fed IP, Sprint IP using AIM, Sprint VRS, Fed VRS, and Sprint WebCaptel can be used for emergency calling, such emergency calling may not function the same as traditional 911/ E911 services. By using Sprint IP, Fed IP, Sprint IP using AIM, Sprint VRS, Fed VRS, and Sprint WebCaptel for emergency calling you agree that Sprint is not responsible for any damages resulting from errors, defects, malfunctions, interruptions or failures in accessing or attempting to access emergency services through Sprint IP, Fed IP, Sprint IP using AIM, Sprint VRS, Fed VRS, and Sprint WebCaptel whether caused by the negligence of Sprint or otherwise.

Click here now to register.

Advantages of having a local personal 10-digit number
• Users can receive calls directly just by dialing a personal 10-digit number which will connect to a CA or VI without dialing the Relay provider’s toll-free number. This will allow anyone (hearing, deaf or hard of hearing) to dial a 10-digit number directly.
• Callers will no longer be required to remember an IP address or the screen name of an IP or VRS user.
• Allows users to make an emergency calls to 911, with the 10-digit number and location information automatically routed to the appropriate Public Safety Answering Point (PSAP), so that emergency personnel can be dispatched promptly.

To Register go to www.sprintrelay.com/callmenow.

Click here to view the video.

Visit www.sprintrelaystore.com and get your very own RED or Black Curve. Only $29.99 a month.

Click here to see step by step instructions how to add SprintIP on AIM and get voice calls.

To get calls from voice callers, have your caller call 877-866-8057 (English) or 877-866-8059 Spanish and give the agent your AIM screen name. For visual instructions and fliers, go to www.sprintrelay.com/ip_aim.htm  for more infomation.

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